Customer Service Representatives

Working in Customer Relations requires a lot of patience and empathy. You are working with people who have encountered issues throughout their travel and need to vent. Many of these people have been delayed for days, missed meetings, have had their bags lost, etc. You must also be comfortable wit...

Schedule bids are based on seniority. Once you have your schedule, expect to keep it for about 3 months. Also expect to have mandatory overtime during busy travel seasons. Besides this, American Airlines is flexible with dropping shifts, offering vacation, splitting shifts, and self trades.

IBM taught me that there is no such thing as a Big C or Small C Customer - A Customer is a customer at $2 million or $200. Remember to be nice and treat others at least as well as you would expect to be treated. With all of this in mind, my role as a Collegiate Representative was to be the face o...