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Customer Service Representative

NORC at the University of Chicago
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NORC Customer Service Representative

Join our team as a Customer Service Representative, to conduct phone surveys for important research studies. This is a data collection role – absolutely no sales or quotas!

The ideal Customer Service Representative:

  • has good communication skills and basic computer knowledge,
  • enjoys speaking with people from diverse backgrounds and professions,
  • can follow procedures for reporting project-related problems that may require help desk assistance or policy decisions,  and
  • can gain the cooperation of respondents over the phone in order to complete a survey or provide help desk assistance by being persuasive and appropriately assertive.

Day and Evening shifts available!

Starting pay $17.75 - $18.25 per hour

Benefits: 403(b), Paid Sick/Holidays/Training, EAP, Discounts, and more!

For a full list of NORC TSSO opportunities and to apply, visit: https://NorcJobs.org

To learn more about this role, visit: https://www.norc.org/about/careers/telephone-interviewers.html