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Sales & Operations Coordinator

Door County Trolley
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Job Summary 
We are seeking an energetic and detail-oriented Sales & Operations Coordinator to join our team. Our company deals with a high traffic of bookings, both online and in person. We are seeking a friendly and hospitality minded person to help customers make bookings, answer questions about tours, check in guests, and much more. The operations coordinator is the heart of our company, and is relied upon for the preparation that makes a tour look seamless. This position is forward facing, and requires an upbeat attitude and customer service skills. Experience with FareHarbor and other booking systems is a plus, but not required, as is previous hospitality and hotel experience.

Responsibilities

  • Manage bookings through our Fareharbor Dashboard
  • Make bookings over the phone and in person.
  • Describe and sell tour experiences
  • Check in guests for regularly scheduled tours.
  • Prepare tours for departure with seat assignments, props, and other items.
  • Friendly customer service