IT Help Desk

IT Help Desk (Contract)

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com

Summary:

The IT Help Desk is responsible for providing technical support and customer service to internal employees across the organization. 

Responsibilities:

• Provide technical support to local and remote users via phone, e-mail, online systems, and in-person interactions
• Monitor and maintain server health and performance to ensure smooth business operations
• Collaborate closely with the remote infrastructure support team to provide on-site technical support, including troubleshooting, deploying, cabling, and system monitoring
• Install, configure, and maintain PCs, network printers, peripherals, and software, including physical network connections
• Configure and install wireless access points and L2 switches
• Ensure system security and compliance with company IT policy
• Utilize tools such as Active Directory, Remote Desktop, and related systems, etc.
• Operate and support audio/visual equipment, including video teleconferencing devices, projectors, and presentation tools
• Maintain cleanliness at the worksite in accordance with 5S3R Standards:
  • Sort, Set in order, Shine, Standardize, Sustain
  • Right Location, Right Quantity, Right Container
• Perform other duties as assigned

Qualifications:

• Bachelor’s degree required or equivalent, relevant experience

Experience:

• 3+ years of experience in IT with various operating systems (Windows 7, 10, etc.)
• Experience with desktop operating systems, office applications, hardware installation and troubleshooting

Skills:

• Strong ability to analyze, troubleshoot and resolve technical problems effectively
• Excellent verbal and written communication skills with a customer-focused approach
• MS Office Suite