Guest Experience Associate
HarborBlue Vacation Rentals is a boutique vacation rental management company serving Cape Cod. We're currently a small, fast-growing, high-touch operation that takes pride in delivering a seamless, stress-free experience for both our homeowners and guests. As we grow our portfolio this season, we're looking for a reliable, personable Guest Experience Associate to help us deliver on that promise.
About the Role
This is a flexible, on-call seasonal position running through the summer and into early fall. You'll be our boots-on-the-ground presence - the person who makes sure every property is guest-ready and every stay goes smoothly.
What You'll Do
- Inspect properties after cleaning to confirm they meet HarborBlue's standards before guest check-in
- Deliver welcome gifts, supplies, and amenity restocks to properties across our service area
- Respond to time-sensitive property needs (a missing item, a quick supply run, a small coordination task)
- Serve as a friendly point of contact for guests when on-site
- Keep our team informed with simple status updates and photos via phone
What We're Looking For
- Warm, friendly, professional demeanor for interacting with guests
- Highly dependable and responsive, especially during peak summer weekends
- Organized and detail-oriented with high standards
- Reliable transportation to go between properties
- Prior experience in hospitality, housekeeping management, or property management a plus, but not required
Logistics
- Seasonal position: July through August/September
- Flexible, on-call schedule - hours vary week to week based on property activity (10-20 hours)
- Mileage reimbursement provided
- Competitive hourly rate
HarborBlue is an equal opportunity employer.