Customer Service Representative

Customer Service Representative (Scheduling Coordinator/BDC Representative)

Conicelli Autoplex is seeking a motivated, experienced Customer Service Representative for our centralized Service Business Development Center.  Our ideal candidate will have excellent customer service skills, strong communication skills and the ability to multi-task in a busy call center environment.  If you are looking for an amazing career with a family owned and operation business, you found it.

Guaranteed $15.00 per hour plus monthly bonus based on individual performance. *Earning Potential 45K+.

Want to advance in your career?  We strive to promote from within.  Great opportunities for advance here at Conicelli Autoplex with a clear career path.

BDC Customer Service Rep - Job Responsibilities:

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  • Create and maintain a positive customer experience
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  • Communicate with customers via telephone, email and text
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  • Coordinate schedules and document customer needs in our CRM system
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  • Establish productive relationships with Service Advisors, Parts Managers and external Customers

BDC Customer Service Rep - Job Requirements:

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  • High school diploma or equivalent
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  • Possess excellent organizational, written and verbal communications skills
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  • Ability to work in a fast-paced call center environment
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  • Strong computer and typing skills
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  • Capable of working with a diverse workforce and customer base
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  • Skilled in problem solving and customer satisfaction
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  • Experience in the automotive industry is a plus
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  • Ability to work every other Saturday from 9am-12pm

BDC Customer Service Rep - Job Benefits:
We provide a positive, professional work environment. Our team members enjoy many benefits including:

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  • Full-Time Employment
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  • Medical, Dental and Vision
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  • Vacation/Paid Time Off
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  • 401(k)
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  • Competitive hourly rate with bonus structure (earning potential of $35,000+ annually) 

 We are an Equal Opportunity Employer. All applicants must be able to pass pre-employment testing including background checks and drug screen.