IT & Office Assistant
IT & Office Assistant
Job Type: Full-Time, Non-Exempt (Hourly)
Location: City of Industry, CA (On-Site)
Pay Rate: $20–$25/hour
About Us
ECMS Express is a technology-driven international courier and logistics company providing end-to-end cross-border delivery solutions. Founded in 2013, we operate across the USA, Europe, China, Korea, Japan, Hong Kong, and Southeast Asia.
Our mission is to simplify global shipping for businesses by delivering reliable, efficient, and cost-effective logistics services. We support small and medium-sized businesses with scalable solutions and seamless customer experience.
Position Overview
We are seeking a motivated and hands-on IT & Office Assistant to support daily technical and office operations.
This is an entry-level role ideal for a recent graduate or early-career candidate looking to gain practical experience in IT support and office operations. You will work closely with the IT team and office staff to troubleshoot issues, set up equipment, and help maintain a smooth and organized workplace.
The ideal candidate is dependable, detail-oriented, and eager to learn in a fast-paced, hands-on environment.
Key Responsibilities
IT Support (Training Provided)
- Assist with basic technical support (hardware, software, login/account issues)
- Help set up and configure computers, printers, barcode scanners, and other equipment
- Support routine system updates, maintenance, and troubleshooting
- Assist in monitoring network connectivity and reporting issues
- Document support requests and basic solutions
- Provide on-site, hands-on support as needed
Office Operations & Administrative Support
- Assist with coordinating office maintenance and repairs
- Help manage office supplies and IT equipment inventory
- Support ordering and organizing supplies and equipment
- Assist with vendor coordination (cleaning, maintenance, office services)
- Help with workspace setup and general office organization
- Support administrative tasks and internal coordination projects
Qualifications
Required
- Bachelor’s degree (or currently completing) in IT, Business Administration, or related field
- Basic familiarity with computers and common office software
- Strong willingness to learn and take on hands-on tasks
- Good organizational and time-management skills
- Strong communication skills (written and verbal)
- Ability to work on-site in a fast-paced environment
Preferred (Not Required)
- Internship or academic experience in IT support or office administration
- Basic understanding of networking concepts (DNS, DHCP, VPN)
- Exposure to Windows and macOS environments
- Interest in IT systems, troubleshooting, or operations
What We’re Looking For
- Eagerness to learn and grow in an IT/operations role
- Hands-on, proactive attitude
- Reliable and detail-oriented work style
- Ability to follow guidance and gradually take on more responsibility
Compensation & Benefits
- $20–$25/hour, based on experience
- 401(k) with company match (fully vested)
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off (PTO) and Paid Holidays
- Employee Assistance Program (EAP)