You are viewing a preview of this job. Log in or register to view more details about this job.

Call Center Research Assistant

Aware Healthcare
Email

Job Overview

  • Position: Call Center Research Assistant
  • Industry: Healthcare & Wellness
  • Commitment: 25 hours per week
  • Start Date: September 2020
  • End Date: December 2020
  • Location: Remote
  • Hours: Flexible, vary as needed
  • Experience: Junior-level (6+ months relevant experience)
  • Compensation: $13-23/hour

Job Description

Aware Healthcare Inc. is a digital healthcare company innovating the space with their flagship population management platform, which helps outpatient addiction clinics keep their patients engaged in care.
If you are…
… an excellent communicator confident in their ability to speak clearly and concisely
… deeply empathetic, non-judgemental, and capable of creating warm relationships with those
struggling with addiction
… a leader able to taking ownership and functioning autonomously
… a detail-oriented perfectionist
… insatiably curious and passionate about the field of mental healthcare

We invite you to join our team as our newest Call Center Research Assistant. In 15 minutes, you must be able to create a safe and trusting environment as you guide patients with substance-use disorder through our study onboarding process over the phone. Reflecting Aware Healthcare’s sense of compassion and care and providing quality service that helps patients get access to care when they need it most is of highest priority. We are looking for someone reliable and trustworthy who values the confidentiality of our users’ data and, therefore, recognizes how critical it is to handle this information in a secure fashion; you should be detail-oriented and able to take complete ownership over administrative tasks.

Responsibilities

  1. Onboard study patients onto our software platform
  2. Clearly explain the study objectives with users over video calls and instruct them on downloading the study software to their smartphones
  3. Build rapport with users by utilizing skilled communication to create a safe and trusting environment
  4. Safeguard the confidentiality of our users
  5. Maintain accurate records of interviews and user communications on our computer database - REDCap
  6. Answer questions participants ask over phone and email

Required Qualifications

  1. 6+ months of relevant experience (e.g. research assistant, customer service, administrative support)
  2. Exceptional verbal and written communication skills.
  3. Detail-oriented perfectionist who is highly organized. You must be able to handle many emails and phone calls daily.
  4. Ability to manage multiple incoming requests while ensuring they are relayed or handled at the appropriate time, in the appropriate order and in a correct manner.
  5. Must be comfortable with remote, virtual roles and limited face-time.
  6. A dedicated, quiet and private place to work with a strong internet connection.

Preferred Qualifications

  1. Experience conducting onboarding interviews with study participants
  2. Well-familiarized with Google Apps / G-Suite (e.g. Gmail, G-Cal, Google Drive/Docs/Sheets/Forms)
  3. Ability to quickly learn new software.

Internship Program Benefits

At Aware Healthcare you can expect much more than just a competitive hourly rate.
Here are some of the many benefits you can expect as part of your internship experience:
  1. Early-stage startup experience: you’ll get in on the ground floor of a new digital healthcare company and experience true innovation first-hand.
  2. Portfolio projects: you’ll be given the freedom, trust, and resources you need to own projects from start to finish that directly impact people’s lives.
  3. Letter of recommendation: by the end of the summer, your direct supervisor will write a personal letter of recommendation for you to use in future job applications.
  4. Future job referrals: for months after your internship, you’ll have exclusive access to work opportunities that arise in our groups’ 300+ company network.
  5. Professional mentorship: you’ll receive direct training, guidance, and oversight from a supervisor who has 5+ years of experience in your chosen field of work.
  6. Networking opportunities: you’ll meet and work alongside incredibly smart, driven, and resourceful teammates; build relationships that last your whole career.
  7. Real impact: you’ll walk away from the summer with having positively influenced the trajectory of people in recovery, and tangible work products that prove it.


Who We Are: Aware Healthcare Inc.


Our Mission

Aware Healthcare is on a mission to build the “thermometer for the mind”: a digital medical device that delivers real-time measures of clinical risk to providers, about their patients, at the moments they need it most.
The current gold-standard of evaluation in psychiatry are pen & paper surveys that provide subjective, episodic, high-burden, and clinic-based measures of risk. Our thermometer allows providers to check the ‘mental temperature’ of their patients — in an objective, continuous, ecological, and passive fashion — at any time.

Our Vision

With our thermometer, providers know who needs help, and when they need it. Not only does this shine light into the black box that currently defines life outside the clinic, but it allows providers to deliver just-in-time interventions to patients before it’s too late. Trust in providers grows when patients know they’re being looked out for. Population health flourishes when high-risk gets detected early. Per capita costs plummet when rates of readmission are reduced. Welcome to the triple-aim of healthcare.
We envision a world where we all have the vocabulary to describe how we’re mentally feeling; self-awareness to identify when we’re heading down a dark path; and tools to get help in minutes not weeks. We can’t manage what we don’t measure, so we see no more important problem than this for technology in healthcare.

Our Why

We are starting with addiction for several reasons. For one, it seems we’ve all been affected by or lost friends and family who have struggled with this chronic disease. Two, addiction is the most costly, preventable, and unmanaged disease in America; costing our nation over $700 billion per year and leading to over 70 other comorbid medical conditions. Three, most digital health companies have run away from addiction, because they see the problem as ‘too hard’; the patients as ‘unmanageable’; the suffering as ‘inevitable’. With over 16% of Americans meeting criteria for clinical addiction, and another 32% classifying as risky users, we see this as too big of a problem to ignore.
Join us in redefining what it means to know thyself, reconsidering how we measure population health, and revolutionizing the way we manage mental healthcare. Join us at Aware Healthcare