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IT Manager

The IT Manager works with management to identify intelligence needs throughout the zoo. Installs and configures computer hardware, software, systems, networks, printers, and scanners. Manages the zoo’s cloud-based systems along with the zoo’s point-of-sales system and customer resource management systems. Works with the business office on setting up analytical reports for distribution to administration. 

Essential Functions:
  • Lead large IT projects, including the design and deployment of new IT systems and services.
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
  • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
  • Troubleshoot hardware and software issues related to internal IT.
  • Works strategically and proactively with manager and executive team to anticipate, plan and implement technology to support the growth and mission of the zoo.
  • Develop, produce, and improve recurring reports for assigned departments.
  • Automate deployment and maintain delivery of standard reporting.
  • Work cross functionally to ensure consistent metric use and standardized definitions.
  • Complete ad-hoc analytical requests or process improvements on an as-needed basis.
  • Participate in management meetings related to intelligence reporting.
  • Respond to the needs and questions of POS users; troubleshoot, diagnose, and fix hardware and/or software problems.
  • Maintain existing IT network and adds users, hardware and software as necessary.
  • Provide help-desk support to existing users and maintain the network and databases.
  • Maintain inventory of IT assets including location/user ID of hardware and software in use.
  • Ensure that licenses are included in the annual IT budget and renewed properly.
  • Keep current with technical requirements of the position and pursue necessary certifications.
  • Performs other duties as assigned.

Management Accountabilities:
  • Customarily and regularly exercises discretion and independent judgement.
  • Leads through connecting individual and team skills and passions with organizational needs.
  • Effectively solves problems and learns from mistakes.
  • Employs teamwork, when appropriate, to find solutions.
  • Reports to meetings and activities on time, engaged, and prepared. 
  • Prioritizes tasks in order to be respectful of others’ time.
  • Respond to emails and other communications within 2 business days.
  • All written communication contains professional and proper language
  • Demonstrates follow through.
  • Accountable for team leadership and management.
  • Actively creates connections that encourage open and honest communication with all.
  • Provides regular performance feedback and coaching to reporting staff.
  • Completes timely and appropriate written evaluations that highlight strengths and areas for improvement.