Customer Success Manager
At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted & impactful advertising.
Why work for us?
We are innovative, passionate, fearless, creative, driven, and adaptable. Our core values are at the heart of who we are. We have a spontaneous and vibrant culture, and we truly believe in team spirit and collaboration. At Criteo, we are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo- and there are many. We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed.
100% premium coverage of Healthcare Plan. When apples aren’t enough
Competitive compensation. Be fancy
Vacation policy. Because your mom misses you
Travel & reimbursement options. Until jetpacks are a thing
401(k) fully vested matching. Basically free $$$
Overview
As a Customer Success Manager, you will play a vital role supporting Criteo’s growth by serving as the first point contact across a range of Criteo’s advertisers and across various topics. This role offers the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team!
What you'll do:
Deliver excellent customer service while troubleshooting and addressing technical, creative, and data related advertiser requests
Educate advertisers on Criteo’s Management Center functionality and best practices, partner with our product teams to deliver feedback to enhance and evolve Criteo’s platform
Provide first-level troubleshooting for Criteo products and features
Accurately document client interactions while adhering to varying service levels across advertisers
Work alongside the Account Strategy team to help deliver quantitative and qualitative strategic insights for advertising partners
Working with partner teams (Technical Solutions, Data Analytics, Creative Services) to support account strategists in providing exceptional service at scale
Become a master CRM user, proficient in updating fields, creating and managing Insertion Orders
Who you are:
Passion for solving problems and helping people walk away happy
Exceptional organization skills and ability to multi-task across various responsibilities, stakeholders, and topics; exceptional attention to detail
A love for working collaboratively across multiple teams
Ability to learn quickly and thrive in fast-paced environment
Self-driven, comfortable working and navigating ambiguous challenges autonomously
Enjoys thinking outside the box, and love’s driving results for clients and has desire for more information
Open-minded, flexible, positive; constantly curious about how things work and persistent desire to make things work better
Enthusiasm for client education and empowerment
0-1 year of experience working in customer service
Criteo is transforming digital advertising into a relevant user experience!
For more information, please visit http://www.criteo.com. Find us on LinkedIn and learn more about us at Glassdoor!
*Criteo is an equal opportunity employer.