Operations Specialist (Project Manager) – Bilingual
Why this job: Help shape the future of students in Washington Heights and Inwood by joining the operations team of The Equity Project (TEP) Charter School, which has been featured in The New York Times, The Wall Street Journal and on 60 Minutes for its radical investment in teachers and its outstanding results.
Given The Equity Project's revolutionary model, this is an amazing opportunity for an individual who can effectively and enthusiastically maximize the operational efficiency within our Early Childhood Campus, home to TEP's Kindergarten and 1st Grade students and families.
Position overview: The Early Childhood Operations Specialist is a dynamic role that requires the expertise to manage extensive school operations. This individual will maximize the school’s operational performance and customer experience, by managing and refining operational systems, executing short-term and long-term strategies, and supporting TEP's growth.
Position Responsibilities:
Serve as Ambassador to TEP's Customer Service Culture
- Act as the primary point of contact for families and other visitors, maintaining high levels of customer service
- Answer all phone calls and emails from families, community members, etc.
- Ensure welcoming, solution-oriented service for students, families, staff, & visitors
- Ensure the main office space is always beautiful, organized, and welcoming for families and visitors
Plan & Support Various School Events
- Work alongside Director of Operations to coordinate logistics of graduation, family events, concerts, and special events
- Manage all Field Trips Logistics
- Partner with professionals at all levels to maximize operational performance according to the seasonal activities for the school
Manage Data Systems
- Ensure that all student data is updated in TEP's Student Information System and ATS
- Manage the student recruitment process by collecting applications, enrolling students, etc.
Student Support
- Coordinate all Early Childhood student transportation logistics through the Office of Pupil Transportation (yellow bus, SPED busing and MetroCards)
- Coordinate all logistics of state testing
Qualifications:
- Complete Spanish fluency, required
- Minimum of 2+ years of demonstrated experience in a relevant role
- Working knowledge of school systems, preferred
- Growth mindset and interest in developing as an operations leader
- Excels at customer service and interpersonal relationships by listening attentively, building trust, communicating clearly, and interacting with others respectfully at all times
- Excellent organizational skills and attention to detail
- Receptive to feedback and eager to learn and grow in an active, mission-driven environment
- And . . . loves interacting with people!
Accountability: The Early Childhood Operations Specialist reports directly to TEP's Middle School Director of Operations
Compensation: The Early Childhood Operations Specialist, earns a competitive salary in the range of $65K to $70K based on the individual’s experience level, with benefits including medical, dental, vision insurance, 403b retirement plan, STD, LTD and Life Insurance. The Early Childhood Operations Specialist has approximately 6 weeks of vacation (which includes school vacation days). TEP offers robust Professional Development benefits, including tuition reimbursement.
NOTE: In adherence with Department of Health guidelines, all charter school staff is required to provide proof of COVID-19 vaccination.