Customer Support Specialist
Neon is looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our customers’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during the entire servicing lifecycle.
Qualifications
- High school diploma or GED. Bachelor’s degree is a plus.
- Strong verbal communication and problem-solving skills
- Ability to multi-task, as needed, to get the job done
- 1+ years of experience in call center/customer service or similar experience is preferred
- Attention to detail to be able to provide written communications to customers that free of spelling or grammatical errors
- Patience when handling tough cases and ability to to stay calm in an intense environment
Responsibilities
- Handle inbound and outbound customer calls to answer any service questions they may have
- Respond to customer queries in a timely and accurate way, via phone, email, text, or chat, and thoroughly educate them on our products and services
- Provide quality support in the areas of processing payments, creating payment plans, and other account-related tasks to ensure a positive customer experience
- Collect necessary information from customers to resolve any issues and follow up later to ensure their issues are resolved
- Maintain accurate, up-to-date information for customer accounts
- Gather customer feedback and share it with our Product, Engineering, and Marketing teams
- Ensure proper follow-up or escalation of account based on the call outcome
- Maintain accurate, up-to-date information for customer accounts
Benefits
- Starting Wage: $15.00 per hour with shift differential opportunities to earn up to $21.00 per hour
- Job is based out of our Chicago Downtown Office — a great location with access to premium amenities such as Fitness Center, Lounge Areas, and monthly social events
- Eligible for cash bonus — $500 following 90 days of employment and $1000 following 365 days of employment
- To receive the bonus, you must be employed with Neon at the time of payment