Intensive Family Skills Coach & Case Manager
At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.
Jefferson Center for Mental Health is seeking a self-motivated, independent skills coach and case manager who can work effectively on a multi-disciplinary team. Someone who enjoys and values the importance of community-based work. Strong boundaries, creative thinking, excellent time management, high-level organization, a positive outlook, and strengths-based approach are necessary for success.
This position will provide behavior coaching and case management services to clients ages 4-21 and to families engaged in a high level of therapeutic care, via the Trauma Systems Therapy (TST) Program. The coach/case manager will support the TST treatment process and meet client needs that fall outside of the scope of direct clinical mental health care. They will collaborate closely with the TST therapist and client to meet agreed upon goals and objectives. They will consistently coordinate care with internal and external service providers.
The Intensive Family Skills Coach & Case Manager, as part of the Trauma Systems Therapy (TST) Team, will be responsible for the following:
Direct Services:
- Understand how trauma impacts the lives of the people being served, so that every interaction is consistent with the recovery process and reduces the possibility of re-traumatization.
- Demonstrate ability to work with families with diverse backgrounds including awareness of cultural differences.
- Support therapeutic work by collaborating with TST therapist and assisting the family in treatment goals. This may include practicing life skills and coping skills, supporting follow through with behavior plans, and supporting parents/guardians.
- Outreach and effectively plan for sessions to engage client and maximize client benefit from services.
- Provide regular needs assessments and link clients to relevant services.
- Collaboratively create case management goals and objectives with client and family.
- Work to increase and maintain client self-sufficiency by improving client’s adaptive level of functioning and use of community supports and natural supports.
- Attend and effectively participate in meetings with client and family to advocate for client needs.
- Assess and identify risk factors, including lethality. Report risk factors and concerns to therapist. Support engagement in safety plans created with therapist.
- Maintain appropriate clinical and work-life boundaries within a family systems treatment approach.
Indirect Service & Care Coordination:
- Coordinate care with internal and external service providers.
- Exhibit strong communication and collaboration with a multidisciplinary team to address barriers to treatment and advocate for client needs. This may include court hearings, social services staffings, school meetings, or other. Must have strong understanding of professional boundaries in these settings.
- In collaboration with therapist, identify need to link consumer with medication evaluation when necessary.
- In collaboration with therapist, refer client to appropriate community providers after TST episode of care is complete.
Supervision & Development:
- Attend team meetings, supervisions, and mandatory in-services as scheduled.
- Participate in planned individual and weekly group supervision by coming prepared with an agenda. Report high risk/problem cases and utilize a problem-solving approach.
- Participate in staff development activities to enhance professional growth and follow individualized training plan.
- Volunteer to work on Center committees and/or task forces.
Administrative & Compliance:
- Maintain appropriate treatment documentation.
- Comply with all corporate compliance and HIPAA standards, including submitting paperwork on time and meeting Jefferson Center’s productivity standards.
- Complete data tracking required by grant funding sources.
Professionalism:
- Maintain appropriate professional standards of behavior.
- Timely response to client needs and problems (phone calls, pages, email, and other requests).
- Exhibit enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.
- Maintain positive and effective interpersonal relationships with clients, peers, subordinates, upper management, visitors, and the public.
- Work cooperatively with other community agencies, as appropriate, and in agreement with supervisor.
NOTE: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Education, Credentials, and other requirements:
- Bachelor’s degree in psychology, social work, or related field required.
- Two or more years’ related experience and/or training required.
- Reliable transportation required. Work with consumers will regularly take place in the community or in the consumer’s home. Non-direct duties may be conducted across a hybrid work setting.
- Motor Vehicle Insurance Coverage requires applicant must be 25 years or older. Must have an acceptable Motor Vehicle Driving record as determine by our insurance carrier. An MVR will be pulled along with a background check.
- Must be able to provide evening sessions at least three evenings per week as needed (last session time offered at 7pm).
EXPERIENCE/SKILLS:
- Ability to connect with families and evaluate needs.
- Ability to work collaboratively and creatively with a treatment team.
- Experience providing direct services to clients preferred.
- Knowledge of local resources preferred.
Salary Grade 50- Bachelor’s Degree (Case Manager) $38,100 to $48,600*
Additional Salary Information*:
- All salaries at Jefferson Center are calculated based on years of total relevant experience.*
- The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.
- Additional pay provided for evening, overnight, and weekend shifts.
Jefferson Center offers the following benefits:
- Flexible scheduling options and remote work options for eligible positions.
- Relocation assistance, up to $1,500, for out of state candidates willing to relocate to Colorado.
- Medical (Kaiser or Cigna), Delta Dental, and EyeMed Vision insurance plans
- Life, LTD/STD, and malpractice insurance paid by Jefferson Center
- 401(k) plan with matching employer contribution and 403(b) option
- 15% Wellness Discount on medical insurance plans for participating employees
- 1 Paid Wellness Hour per week (based on FTE)
- Health Insurance Reimbursement up to $125 per month
- Generous Paid Time Off plus 13 paid holidays per year
- Employees with 1 year of service are eligible for Supplemental Parental Leave up to 60 hours (based on FTE)
- Extended Paid Bereavement Leave up to 20 days
- Trauma Informed Care Leave
- Tuition Reimbursement after one year of employment
- Clinical License application fee reimbursement
- Public Service Loan Forgiveness eligibility and Colorado Health Services Corps loan repayment plan options for participating employees & eligible sites.
Other requirements: COVID-19 Vaccination or an approved medical or religious exemption is required for employment with Jefferson Center for Mental Health. Newly hired employees must be fully vaccinated (Received final dose of an authorized COVID-19 vaccine regimen) and provide proof, or have an approved medical or religious exemption, prior to their first day of employment. Information on how to request an exemption will be provided at the time of offer.