IT Support Specialist
Welcome to Million Dollar Baby Co.!
We started in 1990 and are proudly family-owned and operated in Los Angeles. Nearly 32 years later, MDB has grown to 8 distinct brands of children's furnishings ranging in style, aesthetic, and price point, while carrying some of the industry's most eco-conscious and award-winning designs. We can be found in mass retailers like Target and Amazon to your local mom-and-pop baby shop to specialty retailers like Pottery Barn Kids and Crate and Barrel. At MDB Co., we credit all of our success to our mighty team of more than 110 smart, fun, and diverse individuals who make an impact every day!
Under the Million Dollar Baby Co. parent company are our family of brands: Babyletto, DaVinci, Nursery Works, Million Dollar Baby Classic, Franklin & Ben, and Ubabub. We design all of our furniture in-house and have been featured in Inc. Magazine, Vogue, Bloomberg, and many others!
As a family business, we treat our community like our family. Our team authentically cares about each touchpoint through our customer’s experience with our brands. Our team members are our #1 priority and we partner with exceptional suppliers and retailers from around the world who share our values.
At Million Dollar Baby Co., we’re passionate about diversity and welcome applicants from all backgrounds and experiences. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas like hiring, community involvement, and continuous learning about Diversity, Inclusion and Equity.
We welcome you to learn more about our company and our fantastic team. We’d love to talk to you!
Teddy
Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. In this role, your duties will include ensuring the optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also help advise on IT equipment upgrades and IT process improvements.
What you'll be doing:
- Provide the highest level of customer service to all MDB associates, contractors, and visitors
- Tier 1 support for helpdesk requests – monitor, triage, and assign tickets as needed
- End-user hardware imaging and deployment (Windows 10 and MacOS) for user onboarding and device replacement
- Office, warehouse, and end-user device repair
- Respond to and resolve office and warehouse IT issues with accuracy and a sense of urgency
- Create and maintain AD, Microsoft 365, and other cloud service user accounts
- Setup and tear-down of audio/visual equipment for company-wide events
- Lead IT asset disposal and e-waste initiatives
- Assist IT infrastructure team with network maintenance and management
- Assist with server patching and maintenance as needed
- Assist with the team during IT incidents and disaster recovery
- Document processes and update the knowledgebase
- Assist with IT projects and other tasks as needed
What you bring to the table:
• Two years of work experience in an IT Support Role (IT support in an office environment preferred)
• Strong interest in IT and a desire to develop technical skills
• Basic knowledge of Windows operating systems, Microsoft Office Suite, and general IT concepts
• Working knowledge in network hardware and concepts (DNS, DHCP, TCP/IP, VLAN, firewalls)
• Familiarity with Active Directory and Office 365 administration is a plus
• Strong communication and interpersonal skills
• Demonstrated ability to work independently and collaboratively
• Strong creative problem-solving skills and attention to detail
• Continuous learning mindset and adapt to new technologies and tools
Our Benefits:
- 100% of your health, dental, and vision insurance monthly premiums are paid by us!
- Flexible PTO because we respect the need for work/life harmony
- Company matching 401(k)
- Vacation reimbursement and health & wellness subsidy programs
- Tuition reimbursement
- Matching charitable donations to the nonprofit organization of your choice
- Company-wide monthly celebrations - lunch is on us!
- Dog-friendly workplace, yes! You can bring your best friend to work
- Free MDB Co. swag + generous employee discount on products
$55,000 - $72,000 a year