Field Service Technician for Fort Wayne, IN

Job Requirement:

• Minimum of High School diploma or GED required, Technical School training preferred.
• 0-2 years experience related to technical repairing of business equipment/ Apprenticeship
• Must possess electrical/mechanical aptitude.
• Candidates should be local to Fort Wayne, IN, living within 30-40 miles of radius.

Job Responsibilities:

• Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.
• Manages territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction.
• Successful completion of training classes and effective servicing of those products, requests assistance when necessary to meet customer demands and for reoccurring issues.
• Develops territory and inventory management skills with assistance to provide cost effective service to our customers.
• Follows proper call handling procedures while maintaining the minimum call per day average.
• Shows measurable progress in technical abilities, troubleshooting techniques and productivity.
• Establishes an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents.
• Maintains and manages tool kit, supplies, and accurate inventory for assigned territory.
• Responsible for maintaining a “trunk stock” inventory with a value over and above $1000.
• Maintains effective relationships with customer and fellow employees.
• Provides sales support as required (i.e. advising sales on problems accounts, service leads).
• Accurately and timely completion of invoices and expense reports.
• Must follow the policies and procedures set forth by Konica Minolta.