Shift Supervisor

**We are actively seeking qualified candidates to join our team with a possible start date end of January 2024**

Starting Salary: $20.00 + $5- $7 avg tips per hour

Venchi has grown to be a ‘premium Italian Chocolate and gelato brand’ with over 130 stores worldwide. We have an ambitious plan to continue this growth story and invite you to join us on our journey...

‘Let’s Grow Together’

• We offer a genuine career path from Shift Supervisor (Team Lead) to Operations leader/HQ support
• Fun, fast-paced, and people-focused work environment
• Choose from a selection of ‘Fortune 500 accredited ‘health and wealth benefits’
• Flexible working patterns to match your commitments
• Regular discounts for you and family members on your favorite Chocolates and Gelato
• Loyalty bonus program that rewards hard work, support and commitment

Our mission:

‘To bring the flavor of the Italian Allegria to the world, creating every day unforgettable moments of sharing and celebration’

We feature fresh, daily-made gelato, lavish and natural chocolates, skillfully crafted coffees, and many other treats. Our attention to detail, and personal touch is what makes our chocolate so important.

Our Values:

• Heritage – 100% Italian 100% Global
• Allegria – Live the Italian Way
• Balance – Unwarp positivity

Your role:

As the Shift Supervisor (Team Lead) your role will be to create a ‘unique Italian welcoming environment’ full of warmth and friendliness to our customers visiting our shop. We pride ourselves in sourcing only the best ingredients, producing authentic recipes and presenting a premium product offer to our customers, its therefore paramount that we deliver this with a premium service experience, that’s both high quality and genuine, enabling us to create loyal customers that will want to return time and time again.

The Shift Supervisor (Team Lead) will be responsible for supporting the store manager in managing the day-to-day operations of the store. You will need to ensure your team is working effectively, and ensure customers are at the heart of everything you do. You will be working on your feet in a fast-paced environment that will be busy and require you to slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc…

A key expectation that will define your success in the role, is a candidate who is confident in interacting with people, leading their team by example and taking great satisfaction from knowing your great service has made a customer’s day better.

In summary…

• A brief understanding of operational KPI’s including sales, waste, and labor
• Assist and support the store manager with day-to-day operational priorities and run the shop in their absence.
• A supervisor must be hands-on – willing to chip in as and when necessary
• Be proactive towards achieving targets, planning the shift according to the goals, and placing the team members in the right positions to maximize every opportunity
• Open and close the store using the daily checklists
• Cash handling and reconciling the cash register daily
• To always maintain a clean safe workplace and adhere to health and safety legislation
• Encourage clear and engaging communication between team members and upwards.
• Monitor, support, and coach the team to ensure they reach their potential.
• Keep the store manager aware and informed on the team’s and team member’s performance
• React and adapt quickly to change and make timely thoughtful decisions
• Ensure the team consistently delivers great customer service and provides the best product according to Venchi's guidelines and mission statement.

Key skills that the Supervisor role requires…

• Leading from the front, setting an example for the team by being a role model
• Exceptional customer service and operational standards
• Demonstrate a ‘growth mindset’, always being proactive
• Must be a quick learner, have a positive can-do attitude
• Ability to multitask and think on your feet
• Comfortable working evenings and weekends, that’s when we are at our busiest
• Friendly and energetic, enjoys working as part of a team.

BENEFITS

At Venchi, we recognize the hard work and commitment that is required to succeed in your role, which is why we pride ourselves in offering the following benefits to all of our employees;

• 401k matching
• Tips acquired daily & shared evenly amongst the team
• Flexible shift patterns
• Employee Discounts both directly in Venchi and through our extended network, including fitness, cellular, travel, electronics, and many more…
• Free & fresh Gelato to eat while in the store!
• Internal promotion opportunities, we always seek to promote from within
• Open, friendly, and supportive working environment with family-oriented team members
• $5-$7 average tips per hour (subject to customer, results may vary)