Case Manager II, Housing and Homeless Services

Supports low-income youth and young adults who have experienced homelessness and may have experienced foster care, disconnection from school, juvenile justice and/or other systems involvement inhibiting development of skills to live independently. Provides specialized support and connection to support to young adults in education, job readiness/employment, housing, or another designated field. Develops strong collaborative community relationships and provides extensive information and referral services. Creates a welcoming and supportive environment at the YMCA.

This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

Responsibilities

• Provides specialized supports to youth and young adults in education, employment/career development, housing, technology, or other designated field and supports them in achieving their goals.
• Build strong relationships with Y program participants to effectively provide quality services.
• Develops individualized, strengths-based, youth-driven service plans.
• Must understand contract/grant terms and conditions to ensure program outcome requirements are met and services rendered to young adults appropriately.
• Researches best practices in field; creates and maintains specialized resource library.
• Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
• Teaches life skills, jobreadiness or other subject matter individually and/or in groups, often experientially.
• Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community.
• Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions as related to specialized services.
• Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills.
• May assist with program coordination or other activities related to job.
• Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.
• Other duties as assigned.

Qualifications

• Bachelor's degree in psychology, social work or related field or equivalent experience. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
• Minimum two years of experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
• Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
• Strong youth engagement and relationship-building skills.
• Strong verbal and written communication skills.
• Intermediate computer skills and working knowledge of Microsoft Office, Sharepoint, and experience with Electronic Health Records or ability to learn quickly.
• Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation.
• Current state approved First Aid and CPR certification.*
• Current approved HIV blood borne pathogens training.*
• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

* Within 30 days of employment or first available training.

Position Type/Expected Hours of Work:

This is a full time position. Expected Workweek: Monday-Friday: hybrid community facing, work from home or in office at supervisor's discretion.

What you'll get from working at The Y:

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly-accruing paid time off (PTO) available immediately upon hire
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs