Customer Service Engineer
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.
Job Description/Preferred Qualifications
Skills Required:
Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.
•Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
•Must have working knowledge of MS DOS, Windows software as well as MS Office products.
•Excellent communication and customer interfacing skills.
•Good organizational skills.
•An adaptable approach to working hours, locations and conditions.
•A flexible approach to work responsibilities, enabling both independent and team working.
•Ability to work alone or unsupervised for extended period, often in difficult conditions.
•A systematic and logical approach to problem solving.
• Must be able to travel 50% of time to support the customer base as required.
Job Duties/Responsibilities:
•To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
•To generate a close working relationship with the customers to enable the company to sell its product portfolio.
•Provision of feedback enabling the pro-active identification of product and business process improvements.
•Timely completion of all field reports.
•Other duties as required.
Must physically be able to:
•Must be able to travel 80-90% to support the customer base as required.
•Lift 50 lbs. overhead occasionally
•Lifting 50 lbs. frequently
•Bend from the waist
•Lift items overhead safely
•Work on hands and knees or on their back while servicing equipment
•Be able to bend and twist to gain access to service the equipment
•Read and interpret schematics
•Read and interpret signs, placards and manuals
•View the full color spectrum
•Be able to work standing at the system in up to 2-hour intervals
•Be able to perform a system chamber clean which requires the following•Remove all chamber components such as turbo pump, source parts, and electrode
•Perform a chamber clean with the use of scotchbrite to scrub the chamber walls
•Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR
Must be able to:
•Work autonomously
•Work in a product wafer fab clean room environment
Minimum Qualifications
Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience).