Operations Intern

Operations & Services Intern 

In-Person Preferred

Who We Are

Subject is an educational technology startup looking to disrupt this generation’s classroom experience. Backed by Kleiner Perkins, SoftBank Opportunity Fund, Owl Ventures, and others, our rapidly-growing LA-based team is empowering a global community of students with access to on-demand, delightful learning that truly engages. Our cinematic, short-form videos are tailor-made for today’s young learners who are accustomed to the best of consumer media and technology. 

We are racing to re-imagine the possibilities of classroom learning. Apply now to learn more!

About the Role

Interested in working with a world-class edtech startup that’s working to make education more accessible and equitable for everyone? Subject is looking to hire an associate to help assist our Customer Success and Operations team in building an exceptional customer support function for the students and educators that use our platform.

This is a part-time internship that prefers you to work a mix of in-person at our office in LA (Beverly Hills) and remote from anywhere. Specifics can be worked out based on the candidate's availability. 

Start date is flexible but immediately is preferred. Compensation is commensurate on experience with most starting at $20/hr.

What You’ll Do

We are looking for a motivated associate to join our team with a passion for education. This is a highly impactful and cross-collaborative position - you will be working directly with our customers (students/parents/educators/administrators) as well as our Product & Education teams to carry out a variety of strategic and operational initiatives. 

Responsibilities include:

• Help manage all Subject customer channels and effectively escalate/triage issues to appropriate teams
• Document key Customer Support processes, workflows and critical information
• Help support new customer onboardings & implementation
• Help support with a variety of operational, financial, and strategic planning tasks 
• Help our Education team identify gaps in course curriculum and content
• Help analyze channel content and engagement levels to inform future product decisions
• Miscellaneous Customer Success tasks

Qualifications

• Recent undergraduate or current undergraduate student
• Exceptional written and verbal communication skills
• Team player passionate about education and Subject’s mission
• Self-starter who is comfortable working independently, but also raising a hand when stuck
• Experience with Intercom or Customer Support is preferred, but not required
• Experience working in a startup environment is preferred, but not required