Program Support Specialist GS-11

You will serve as a Program Support Specialist for the Small Business Administration (SBA), Office of Capital Access (OCA), Damage Verification Center (DVC) in, Herndon, Virginia. This position assists the Supervisory Program Support Specialist to ensure that necessary internal support functions are accomplished in an efficient and timely manner, and that SBA and DVC support policies and procedures are followed.

As a Program Support Specialist at the GS-0301-11, some of your typical work assignments may include:

• Assisting management in assessing the effectiveness of all the support functions performed in the department, e.g., budget, procurement, telecommunications, payroll, supply, accountable property, records management, reports and first line customer service for DVC staff.
• Monitoring support functions with the goal of improving the efficiency of the function and researching ways of improving customer service.
• Utilizing automated software programs for generating word processing documents, spreadsheets, tables and formulas.
• Assisting in drafting procedural guidelines and memoranda in any of the support functional areas.

Conditions of Employment

• U.S. citizenship is required.
• You must be able to obtain and maintain a Government travel credit card.
• Favorable background investigation and credit check are required.
• You may be required to complete a one-year probationary period.
• This is not a bargaining unit position.
• A valid driver's license may be required.

Qualifications

Experience:
To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

GS-11: One year of specialized experience, equivalent to the GS-09 grade level in the Federal service, obtained in either the private or public sector:

• Performing program support functions for an office/organization in the areas of payroll, accountable property and records management.
• Preparing and editing a variety of documents such as reports, spreadsheets, forms, tables, charts, graphs and correspondence.
• Researching appropriate regulations and guidance related to program support functions to resolve issues or improve operating procedures; AND
• Knowledge/proficiency of word processing programs, spreadsheets, email platforms and/or other automated software communication tools such as Microsoft 365 or Google Workspace.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site:

Miscellaneous Administration and Program Series 0301 (opm.gov)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.

GS-11: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree in a related field, such as business administration, or LL.M. if related.

Combination of Experience and Education:
GS-11: Combination of education and experience as specified above.

For example, an applicant who has 1.5 full years of Ph.D. level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.