Insurance Technician

ST. CHARLES PARISH PUBLIC SCHOOLSCLASSIFIED POSITION JOB DESCRIPTION

INSURANCE TECHNICIAN

Job Title: Insurance Technician (CO) Salary Grade: Steps 0-6 Work Year: 260 Days, 8 Hrs/Day FLSA Status: Non-Exempt Department: Risk Management and Benefits Reports To: Director of Risk Management and Benefits

PURPOSE: To assist with the management and coordination of all employee insurance programs offered by St. Charles Parish Schools

ESSENTIAL FUNCTIONS

• Assist Director of Risk Management and Benefits in development and/or design of employee insurance plans for the purpose of providing maximum coverage to employees within contract specifications.
• Review weekly and monthly check registers, bank reconciliation, and claims data for the purpose of ensuring accurate insurance information is disseminated and processed.
• Monitor claim activity and overall performance of all employee insurance options for the purpose of ensuring the District’s Third-Party Administrator (TPA) and contracted benefits enrollment firm are following contractual obligation as well federal guidelines.
• Monitor responses from Third-Party Administrator (TPA) and contracted benefits enrollment firm relative to employee and retiree claim inquiries for the purpose of ensuring the delivery consistent and high customer service.
• Acts as a liaison between employees/retirees and insurance companies for the purpose of resolving any issues that may arise.
• Resolve conflicts with insurance providers for the purpose of verifying eligibility and conveying information to the appropriate parties.
• Respond to inquiries from a wide variety of stakeholders (employees, retirees, insurance companies, staff, etc.) for the purpose of ensuring the smooth and informed operation of the department.
• Facilitate yearly employee enrollment process for the purpose of ensuring an efficient and effective insurance enrollment process for all stakeholders.

OTHER FUNCTIONS

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit

PROFESSIONAL ATTITUDE AND CONDUCT FACTORS

Quality of Work-attention to detail and accuracy of work produced

• Completes tasks, reports, and documents accurately according to specified timelines and expectations
• Makes wise and appropriate decisions after identifying and analyzing relevant information

Availability-punctual, adheres to work schedule and has overall satisfactory attendance

• Adheres to district guidelines relative to attendance. Regularly reports to work on time and works additional hours when deemed necessary

Communication Skills-both verbal and written work is of satisfactory caliber

CO-27/2020

• Maintains communication with immediate supervisor, keeping him/her informed of problems, concerns, and significant developments
• Demonstrates skill in giving and receiving feedback

Interpersonal Skills-works cooperatively with colleagues, students, parents and vendors

• Accepts and recognizes the value of the contribution of others
• Promotes and supports a culture of inclusion, diversity, dignity, and fairness for all stakeholders.
• Accepts and uses constructive feedback

Productivity-performs work efficiently, on time, effectively uses available resources

• Identifies problems and issues and works collaboratively to contribute ideas and find solutions
• Minimizes bias in self and others and accepts responsibility for his/her own actions

Teamwork-works with fellow employees in harmony without creating stress

• Cooperates with building and district staff in planning and evaluation

Adaptability-accepts and adjusts to change, performs multiple tasks, organizes work, sets work priorities, and performs other duties as assigned

• Follows directives as assigned by supervisor
• Cooperates with administration in the performance of additional duties

Work Environment The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally, the job requires 90% sitting, 5% walking, and 5% standing. This job is performed in a generally clean and healthy environment.

It shall be the policy of the St. Charles Parish School board that no person shall, on the basis of race, color, national origin, sex, age, disability, religion or veteran status be denied the benefits of, or be subject to, discrimination in regard to employment, retention, promotion, transfer, or dismissal in any educational program or activity under the jurisdiction of the Board.