Information Technologist 3

Work Locations: 150 OOD Cmplx - 150 East Campus View Boulevard, Columbus 43235-4604

Organization: Opportunities for Ohioans with Disabilities

Classified Indicator: Classified

Bargaining Unit / Exempt: Bargaining Unit

Schedule: Full-time

Work Hours: 8:00AM - 5:00PM M-F

Compensation: $30.55/hr (unless required by legislation)

Unposting Date: Jun 16, 2024, 11:59:00 PM

Primary Job Skill: Information Technology

Technical Skills: Computer Literacy, Technical Documentation, Customer Service, Information Technology, Operational Support

Professional Skills: Attention to Detail, Critical Thinking, Customer Focus, Listening, Problem Solving

Primary Technology: IT Service Management Tools

 Agency Contact Name: Sarah Miller

Agency Contact Information: OOD.TalentAcquisition@ood.ohio.gov 

Information Technologist 3 (2400053B) 

Now accepting applications for:

Information Technologist 3

Hourly: $30.55

Most positions offer the flexibility of a hybrid schedule that combines working from home with regular in-office and/ or community presence.  In-person work requirements may change for training, meetings, and other operational needs.  Employees must reside at a location that allows for reasonable response time to workplace reporting requirements. 

Who We Are:

Opportunities for Ohioans with Disabilities (OOD) is the state agency that empowers Ohioans with disabilities through employment, disability determinations, and independence. It is accomplished through its Bureau of Vocational Rehabilitation (BVR), Bureau of Services for the Visually Impaired (BSVI) and Division of Disability Determination (DDD). A fourth area is the Division of Employer and Innovation Services (EIS), which is responsible for establishing and maintaining partnerships with employers.

What We Do:

OOD works with partners in businesses, education, and non-profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. To learn more about OOD, please visit our website:  ood.ohio.gov 

Our Guiding Principles:

In striving for excellence in service, we will:

• Listen first
• Act with a sense of urgency
• Honor diversity
• Foster inclusiveness
• Value collaboration
• Inspire innovation
• Be transparent
• Be accountable
• Celebrate success

Division Overview:

The Division of Information Technology (IT) supports OOD's mission by engaging with our partners to provide solutions that solve business needs. Our services include strategic planning, project management, business requirements gathering, development, quality assurance testing, help desk support, security, database design and implementation, systems support and operations. 

Information Technologist 3 (IT3) Position Overview: 

The Information Technologist 3 (IT3) is the first line of defense for our agency's technology users. In this role, you will provide technical support to employees and answer their questions about software, hardware, and network issues. You'll be the go-to person for resolving everyday technical problems and ensuring everyone has the resources they need to stay productive.

Information Technologist 3 Duties:

• Answering the telephone & responding to emails received for the IT help desk;
• Assisting customers who have issues with their hardware, software, desk phone, cellular phone, printers, fax;
• Provides support for assistive technology equipment and software;
• Troubleshooting with customers to determine the nature of and resolution for reported issues;
• Assisting with IT equipment deployment;
• Updating & repairing IT hardware and software;
• Assisting with business process analysis;
• Creates and updates technical documentation as needed;
• Monitoring & assisting users with third party IT supported devices. 

A Successful Information Technologist 3 Has:

• Ability to deliver excellent customer service.
• Intermediate knowledge of personal computers & peripheral operating systems (System Center Configuration Manager, end point security software & Microsoft Office).
• Ability to effectively utilize basic level local area and wide area networking concepts, Information Technology Infrastructure Library, remote imaging of machines, intermediate level software distribution, & configuration of management tools.
• Ability to communicate technical information to technical and non-technical audiences.
• Time-efficient, organized & quality driven.
• Ability to multi-task.
•  Ability to work well in a team environment.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans. 

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave 
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees.  The employee contributes 10% of their salary towards their retirement.  The employer contributes an amount equal to 14% of the employee’s salary.  Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Diversity, Equity, Inclusion, and Accessibility (DEIA) Mission Statement:

OOD is deeply committed to diversity, equity, inclusion, and accessibility (DEIA) and is actively engaged in continual DEIA improvement. OOD is amongst the top-ranked state agencies implementing DEIA planning and programming into businesses operations and services. 

OOD strives to hire, sustain, and promote a workforce that not only embraces this mission but is also reflective of the rich diversity of the Ohioans we serve. OOD is intentional in cultivating an inclusive, diverse, equitable, and accessible environment where all voices are heard, respected, and valued, as demonstrated by the way we treat all individuals.

Qualifications

36 months combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) INCLUDING 12 months combined work experience as specified by the agency position description & job posting. 

OR

Completion of undergraduate core program in computer science or information systems AND 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting. 

OR

Equivalent of education and/or experience per Minimum Class Qualifications noted above.
  
Job Skills: Information Technology, Computer Literacy, Customer Service, Operational Support, Technical Documentation, Critical Thinking, Attention to Detail, Listening, Problem Solving, Customer Focus

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Application Requirements

Please ensure your online application clearly indicates how you meet minimum qualifications (MQs).  If you meet MQs due to college courses, a degree, and/or relevant licensure, you must submit a copy of your unofficial transcript by the posting deadline by attaching directly on the Additional Attachments section of the application (Step 7) or via email to OOD.TalentAcquisition@ood.ohio.gov. 

“See resume” is not a substitution for completing supplemental questions. Answers to the supplemental questions must be supported by the work experience/education sections of the application.

Applications that fail to demonstrate how they meet minimum qualifications will not be considered.

Selection Process 

The selection process consists of an online assessment and a remote structured interview. All parts of the assessment will be administered remotely at this time. Interviews and testing for this position are tentatively scheduled for the week of July 8th, 2024.  All communications are sent via email. Candidates should make sure their account contains an email address that is checked regularly, including checking junk and/or spam.

This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement.  

Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver’s license.

Application Status

Applicants can check their application status and all vacancy-related email correspondence on “My Jobpage.” On the Careers.Ohio.Gov job search webpage, once signed in the link to My Jobpage is displayed under the TeamOhio logo. 

Technical Assistance

Applicants who require technical assistance (e.g., issues logging in or other system-related issues) should contact careers@ohio.gov.

Reasonable Accommodation

Opportunities for Ohioans with Disabilities is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.  If you require an accommodation based on a disability for any step of the selection process, please contact OOD.DiversityandInclusion@ood.ohio.gov so proper arrangements can be made. 

Background Check Information 

The final candidate selected for the position will be required to undergo a criminal background check.  Criminal convictions do not necessarily preclude an applicant from consideration for a position.  An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity Employer

Join Our Team, Apply Today!

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