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Client Service Associate

ELS Vision Wealth Management
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About our firm: 

ELS Vision Wealth Management is an independent financial advisory firm based in Dallas, TX. We carry the Minority Owned Business Certification of the Texas SBA. We take a comprehensive approach and educate and assist our clients through life’s most important decisions. Our clients not only hire us to help with their investment decisions but also seek a Comprehensive Advice-Based Planning approach that coordinates Investment Implementation with Risk Management/Insurance Planning, and Legacy Planning.

 

Osaic, Inc. recently purchased the wealth management division of Lincoln Financial Group and is now the parent company of Lincoln Financial Advisors Corp, which has backed our representatives for many years. This recent purchase has not changed our Firm’s Commitment to Lincoln’s Service Motto, which is to serve first, serve last, and serve always. Our partnership with our Broker/Dealer allows us to take advantage of a well-known firm’s top research and resources all while being completely independent and managing our practice our way.

 

 

Summary of Essential Duties

The Client Service Associate supports firm operations, including client service, business administration, operations, and marketing. The Client Service Associate supports the client experience through direct client interaction and “behind the scenes” coordination with other team members to deliver premium client service. This person works closely with the team to develop, implement, and track the elements of the Total Client Experience. The position requires strong written and verbal communication skills, a can-do attitude, enthusiasm, and a strong aptitude for learning. The ability to effectively prioritize workloads and complete tasks within well-defined guidelines and time constraints is essential. Organizational skills and attention to detail are critical. This person must be able to accurately follow instructions to ensure a high-quality outcome across the position responsibilities. Additionally, the Client Service Associate is responsible for the completion of the essential duties and responsibilities outlined below:

 

Outcome

A successful Client Service Associate will:

  • Ensure smooth day-to-day operations and increase operational efficiency of the firm.
  • Support high client satisfaction rates through excellent customer service, prompt follow-up to client issues and proactive problem solving.
  • Ensure paperwork is processed accurately to decrease errors that require further client communication.
  • Leverage time and create capacity for Senior Advisors

 

General Administrative

  • Update processes / procedures related to the Client Service Associate position.
  • Assist in updating department processes or processes for direct reports.
  • Complete back-up duties as assigned.
  • Support general administrative needs, as necessary.

 

 

 

Client Services

  • Act as the primary contact for client service questions, issues, and problem resolution, escalating items as necessary.
  • Work seamlessly with B/D to handle client service requests, escalating issues when appropriate, and making suggestions for improvement to their systems and process.
  • Participate in client meetings as needed.
  • Conduct paperwork signing appointments.
  • Send requested documentation to clients and CPAs (as appropriate) regarding account activity.

 

Operations

  • Track all client updates and interactions in CRM, as well as assign and complete client-related tasks in CRM.
  • Work with the team to address workflow issues as needed.
  • Prepare client review materials and ensure that data required for review is accurate.
  • Prepare paperwork for client transactions, including, but not limited to, opening new accounts, closing accounts, transferring assets, deposits, withdrawals, account title changes, address changes, etc.
  • Monitor, prepare and process IRA, CRT, and other distributions.
  • Manage client Required Minimum Distribution report.
  • Prepare and process Insurance and Annuities paperwork.
  • Maintain physical and electronic client files.

 

Technology

  • Maintain office vendor contracts / relationships for assigned technology.
  • Assist in maintenance of firm’s CRM system.
  • Assist with additional technology responsibilities as directed.

 

Marketing Support

  • Maintain marketing spreadsheet to ensure projects stay on track.
  • Review and update firm website and social media accounts.
  • Support firm and Senior Planner marketing efforts as requested.

 

 

 

 

 

Knowledge, Skills & Attributes

Required Qualifications 

  • Minimum of two (2) years financial services industry experience
  • Minimum of one (1) year in a client service / operations role
  • Strong problem resolution skills
  • Detail-oriented with a high degree of accuracy.
  • Exceptional organizational skills: ability to multi-task, follow up, and meet deadlines.
  • Highly competent computer skills, advanced knowledge of Microsoft Office Suite
  • Exceptional oral, written, and interpersonal communication skills
  • Impeccable ability to maintain confidentiality and integrity.
  • Positive attitude, personal organization, and the ability to handle a heavy workload.
  • Professional appearance and demeanor
  • Energetic, eager to learn and willing to cooperate.

 

Preferred Qualifications 

  • Bachelor’s degree or 3 years in a client service/operations role. 
  • Experience with financial planning software and CRM systems (eMoney and Redtail preferred)
  • SIE, Series 6, State Insurance License

 

For Consideration, email or fax your Cover Sheet and Resumes to Katiah Sanders at Katiah.Sanders@lfg.com no later than June 18th, 2024th as it is our desire to fill this position as soon as the right candidate is found. For additional questions please call 972-598-0242. 

For email communications, please use the subject line: Job Posting-Paraplanner 

 

 

We offer -

A supportive and professional environment, a competitive salary commensurate experience with experience and certifications, along with an annual bonus. Benefits include 401(k) and a health plan, plus generous paid holidays, and personal time off.

Equal Opportunity Employer

This financial planner is a registered representative of Lincoln Financial Advisors Corp. 

Securities and investment advisory services offered through Lincoln Financial Advisors, a broker-dealer (member SIPC) and registered investment advisor. Insurance offered through Lincoln Marketing and Insurance Agency, LLC and Lincoln Associates Insurance Agency, Inc., and other fine companies. ELS Vision Wealth Management is not an affiliate of Lincoln Financial Advisors Corp.  CRN-66668623-060424