24-03376 Taxpayer Services Specialist I

The Legal Support Branch has an opening for a Taxpayer Services Specialist I. We are seeking a highly motivated individual to provide clear communication and negotiation skills with taxpayers and their representatives over the phone and occasionally in person to resolve tax matters.

As a Taxpayer Services Specialist I for the Commonwealth of Kentucky, you will receive the direction and training needed to successfully administer injunction action cases within the Legal Support Branch.

Responsibilities include, but are not limited to:

• Handling assigned cases in the injunction action section.
• Monitoring cases for compliance with legal agreements.
• Applying payments to cases.
• Monitoring injunction worklists.
• Taking phones calls and responding to both written and electronic inquiries on injunction cases.
• Communicating and coordinating with Legal Support Branch attorneys to resolve injunction cases.
• Recording notes proficiently and accurately into agency computer systems during telephone conversations.
• Effectively and professionally conducting conferences with taxpayers and/or their representatives.
• Ensuring the safety and confidentiality of taxpayer information, data, and records.
• Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.
• Performing other duties as required.

Additional/Supplemental information:

• Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
• Required to comply with all tax laws
• Mostly at a desk using a computer and telephone
• Some travel for training and education

We offer opportunities for flexible work schedules.

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Jason Lee at Jason.Lee@ky.gov or 502-564-4921.

An Equal Opportunity Employer M/F/D