Complaint Investigator
Health care facilities in California are licensed, regulated, inspected, and/or certified by a number of public and private agencies at the state and federal levels, including the CDPH Center for Health Care Quality (CHCQ) and the U.S. Department of Health and Human Services’ Centers for Medicare and Medicaid Services (CMS). CHCQ is responsible for ensuring health care facilities comply with state laws and regulations. In addition, CHCQ cooperates with CMS to ensure that facilities accepting Medicare and Medi-Cal (in California, Medicaid is referred to as Medi-Cal) payments meet federal requirements. CHCQ also oversees the certification of nurse assistants, home health aides, hemodialysis technicians, and the licensing of nursing home administrators.
This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by independently planning, coordinating, and conducting investigations throughout California of complaints of abuse and unprofessional conduct against Certified Nurse Assistants (CNA), Home Health Aides (HHA), and Certified Hemodialysis Technicians (CHT). The Associate Governmental Program Analyst (AGPA) evaluates confidential and classified criminal offender record information obtained from the Department of Justice, arrest reports, court documents and/or evidence of rehabilitation. The AGPA gathers information from a variety of sources and performs thorough research; conducts interviews; independently analyzes investigative findings; determines the degree to which allegations have been substantiated; makes well-reasoned, fully supportable recommendations for disciplinary action (no action, warning, diversion, suspension, or revocation); and composes concise, well-written reports and recommendations. The AGPA independently plans, prepares for, and testifies as a witness for the Department at appeal hearings throughout California related to the findings of the investigations. The AGPA may, on occasion, be required to testify in criminal proceedings relative to their investigative actions and findings.
Statewide and overnight travel related to investigations, training, meetings, etc. is required up to 20%.
The AGPA reviews and applies California laws, state and Federal regulations, and program and departmental policies and procedures (i.e., California Health and Safety Code, California, and Federal Codes of Regulations, etc.). Additionally, the AGPA communicates and coordinates with state and Federal agencies involved in the certification of and disciplinary actions against CNAs, HHAs, and CHTs, including the District Offices of CDPH, Department of Justice, local law enforcement, District Attorney's offices, licensing boards, etc.
Special Characteristics:
- Employees in the Investigation Section (IS) of the Licensing and Certification (L&C), Investigations Branch (IB) must submit fingerprints via the live scan fingerprinting process through the Department of Justice (DOJ) to obtain state and federal fingerprint clearance prior to employment. Pursuant to Penal Code section 11102.2 all IS non-clerical employees must obtain and maintain confirmation as a Custodian of Records by the DOJ.
- The Department may receive possible subsequent arrest and conviction notifications from the DOJ until the L&C IB Investigation Section submits a “No Longer Interested” (NLI) form to DOJ. The NLI form is submitted when an employee terminates their employment with IB.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Detail oriented
- Highly organized
- Excellent written and verbal communication
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.