Senior Child Support Enforcement Technician

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The full salary range for this position is $22.76 - $34.14 with an expected hiring range of $22.76 - $28.45. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work out of the Denver Human Services Castro building (1200 Federal Blvd, Denver, CO 80204) during in-office days. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Child Support Services (CSS) Division of Denver Human Services is currently seeking highly skilled applicants for the position of Senior Child Support Enforcement Technician. Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments. 

CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children.  We recognize that children benefit from positive, ongoing relationships with both parents. 

Senior Child Support Enforcement Technician: 

• Completes the early intervention process by interviewing obligors and obliges as well as researching and gathering any remaining relevant information and all necessary case documentation
• Effectively manage both automated (system-selected) and manual enforcement remedies to ensure appropriate application (and/or suppression) based upon unique case and individual situations, and further utilize critical thinking to determine whether any resources are available to assist families with breaking down barriers to compliance with court-ordered support obligations and financial stability in general
• Utilize various systems and processes to locate information regarding the parties to support the enforcement of the child support orders
• Meets with and communicates with clients regarding explanation of child support enforcement services, processes and requirements as well as coordinates stipulations and settlements
• Assess, plan, monitors and evaluates cases to improve outcomes for assigned child support cases
• Prepares cases for by organizing case files to include relevant documents for legal proceedings as well as prepare legal documents for individual cases as required

About You

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• A passion for public service and improving the lives of families through strong critical thinking skills, accuracy, and attention to detail
• Experience with managing multiple high priority tasks in a fast-paced work environment
• Exhibits agility in an evolving work environment
• Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact
• Experience with ACSES, CBMS, Adobe and Microsoft suite is a plus
• Valid Driver's License preferred

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Four (4) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

Application Deadline

This position is expected to stay open until June 21st. Please submit your application as soon as possible and no later than June 21st at midnight to ensure consideration.

About Everything Else

Job Profile

CA2901 Child Support Technician II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$22.76 - $34.14

Starting Pay

Although the full pay range is listed above, the budgeted hiring range for this position is $22.76-28.45.

Agency

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.