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Lottery Services Specialist

Wisconsin Department of Revenue
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Lottery Services Specialist

Applications are only accepted online at https://wisc.jobs/Pages/Agency/DOR.aspx?unit=56600.   Once there, search for the Lottery Services Specialist position at the Department of Revenue (DOR) to view the complete opening and apply for this job.

Are you a highly organized, detail-oriented individual that enjoys problem-solving and providing excellent customer service? If so, this may be the career for you! 

The Wisconsin Lottery is a for-profit consumer products business within state government that sells its products via a network of nearly 4,000 retailers with more than $900 million in annual sales. The Lottery provides property tax relief to Wisconsin homeowners through the sale of lottery games while operating with integrity, security, and social responsibility. This position is located in Madison, at the Wisconsin Department of Revenue. For more information about DOR, visit our website at https://www.revenue.wi.gov/. The Lottery website can be located at www.wilottery.com. 

Remote/Telework up to 60%. Note: During the first year you can gradually increase up to 60% based on performance and workload needs. This position will be headquartered at the State Revenue Building, 2135 Rimrock Road, Madison, Wisconsin.  

The deadline to apply for this job announcement is June 26, 2024, at 11:59 PM CST. 

 

Position Summary

In conjunction with Lottery sales staff and the gaming system vendor, this position works with Lottery retailers and applicants by providing information, guidance, problem resolution, and other services relating to Lottery Retailer Contracting and Financial Services. 

This position will assist with activities relating to contracting such as new applications, renewals, and discontinuations, as well as monitoring for adherence to state statutes and guidelines. This position will also assist with critical financial functions including the weekly Electronic Funds Transfer (EFT) billing, performing adjustments as needed, and assisting with financial reporting for internal and external customers. You will spend most of your time performing the following responsibilities:

  • Maintain a high level of customer service and satisfaction by promptly answering calls and emails from current or potential retailers to ensure a timely start-up and optimization of sales, responding to retailer questions, resolving problems without delay, and following up on items through the use of GEM Intelligence and the gaming system.
  • Review the performance of the Electronic Funds Transfer (EFT) billing and adjustments function for instant and online games for both for-profit and non-profit retailers.

Review the position description for additional information about the position’s duties and responsibilities. for additional information about the position’s duties and responsibilities.

 

Salary Information

Starting salary will be between $29.86 and $32.00 per hour, depending on experience and qualifications, plus benefits. For information on state benefits click here.  Current state employees' pay will be set in accordance with pay upon appointment provisions for the compensation plan for Lottery Services Specialist 07-03. A twelve-month probationary period is required.

 

Working for Wisconsin State Government offers an exemplary benefits package with: 

  • Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap. 
  • Excellent and affordable health insurance options (starting at $34/month for single and $83/month for family coverage). 
  • Other great insurance options (dental, vision, life, and more). 
  • A top-notch retirement program and optional tax advantaged 457 retirement savings plan. 
  • A Well Wisconsin program, offering wellness tools and rewards to employees and spouses. 
  • A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services. 
  • Use the total rewards calculator to help see the possible total annual rewards you could earn. 

 

Job Details

The department will conduct a background check, fingerprint check and tax compliance check prior to making an offer to hire.  

Applicants must be eligible to work in the United States.  The Department of Revenue does not sponsor work or student visas, either at time of hire or at any time. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

 

Qualifications

Please address the following in your letter of qualifications and résumé:

Minimally qualified candidates will have experience with each of the following:

  • Providing customer service to diverse audiences by phone, writing, and/or in person.
  • Utilizing computer programs and software (such as Microsoft Office Suite) for report production, and document creation.
  • Explaining complex information.
  • Reviewing documents for compliance (such as policies or procedures).
     

Well-qualified candidates will also have:

  • Experience using a variety of complex automated systems or web-based proprietary software (e.g. Customer Relationship Management (CRM), Business Intelligence, PeopleSoft, Enterprise Services (ES) Gaming Software). 
  • Experience reviewing and/or approving work for quality.
  • Lottery-specific customer service experience (such as answering questions, providing information, explaining procedures, or similar) as a lottery employee or retailer.

 

Effective computer skills will also be evaluated at a later stage in the selection process.

 

How To Apply

To be considered for this position, you must complete the online application via wisc.jobs.

Apply at https://wisc.jobs/Pages/Agency/DOR.aspx?unit=56600.   Once there, search for the Lottery Services Specialist position at the Department of Revenue to view the complete opening and apply for this job.

For instructions, refer to the following link:  Applying to State Service.  

You must attach a current resume and a letter of qualifications in a Word or PDF compatible format. Make certain these documents clearly illustrate your qualifications as they relate to the education and/or work experience described in this announcement. For tips on developing your resume and letter of qualifications, click here.

Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to participate in the next step of the selection process.  If you are invited for an interview, you will be contacted via email.  Make certain your contact information is correct and check your email regularly. Interview results may be reused in accordance with the State of Wisconsin interview reuse policy.

Permanent classified state employees who are eligible for consideration as a transfer or voluntary demotion should complete the online application process.

The Department of Revenue is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Questions about this position can be directed to Maggie Davis, Human Resources Specialist Senior, via email at Margaret.Davis1@wisconsin.gov or phone at 608-266-3924.

 

Deadline to Apply

Applications must be submitted before or by June 26, 2024, 11:59 pm CST.